FAQ

Our Frequently Asked Questions, Answered

General Questions

Buying the furniture for your event is perfectly fine, however, it can be expensive. Along with what can be a logisitical nightmare.
When hiring our furniture we can take care of the setting up along with collection of the furniture.

You can find the furniture you wish to order on our website and submit a hire list. Alternatively, our team are more than happy to pick up the phone and go through the order.

Yes, however, we can offer bespoke services.

You can submit your hire list to us, and we’ll reply with the quantities of what you require. Alternatively give us a quick call on 0117 325 9695.

You can find our recommended outdoor furniture here.

1-4 days, typically to allow a day for install, 2 days for the event and a day to take it out.

We will attempt to clean/repair damaged furniture, if this cannot be done we will pass on the replacement cost listed on the quote.

As a rental business we are happy to be contributing to our industry moving away from a single use mentality and towards one of long term sustainability. We work with responsible suppliers, prioritise eco-friendly materials and consider our products environmental impact through their entire life-cycle.

We don’t have a showroom but you can get in touch with our team to book a tour of our working warehouse.
We love design! Send us your moodboards and floorplans and our team will suggest the furniture for your event.

1-4 days: 1 hire period
1-8 days: 2 hire periods
After 8 days each following week of hire is only 1 hire period.

Design Based Questions

We offer a branded accessories service. If you are looking for branded cushions or specific colours, we can have them printed and added to any of our sofas to give you a brand guideline appearance.

Inspiration is key which is why we have a huge inspiration section on our site. From moodboards and portfolio shots to collections that pair beautifully together. Have a look at our venue showcases to show you how items look in real venues.

Take a look at our venue showcases. Whilst your venue may not be listed, it’s a great touchpoint for viewing furniture collections together in real life circumstances

Payments and ordering questions

Yes, £500 in furniture value. Location dependant.

All prices shown on our website are exclusive of VAT. Once you submit your hire list and we create your official quote, VAT at the current rate will be added to the total. This ensures your final quote is transparent and includes all applicable charges.

Your items can be held once the job is confirmed. We cannot hold items on a quote only basis.
Yes we can send you prices based on a 1-4 day hire. Prices do not include transport or crew for the above reason.
By phone or email is fine. Once we receive the go-ahead from you, we send you an E-contract to sign to confirm the job. Once completed your items are reserved for you.
Yes you can. Company cards incur a 3% fee.
No need for a deposit. Once the e-contract is signed, then simply pay the invoice in full before the event day.
Your items are safely booked out to you as soon as you confirm. If you do need to cancel, you may do so up to 21 days before the event free of charge.
Yes sure! Subject to availability and as long as the drivers haven’t left with your job!
Quoting on an event has an enormous number of variables that often make it very difficult to provide an automatic quote. Length of hire, accessibility, timings, loading bay restrictions all have an affect on how we crew the event and how we transport it. Providing a bespoke quote gives you all of the details required to provide you a turnkey solution for your event.

Delivery related questions

We can deliver across the country and overseas.
Yes, any time, anywhere across the country (subject to availability)

We offer a full turnkey solution. Our crew will set up the furniture in the space for you and take care of all packing materials.